Dear Customer: Your goods are fragile items. According to international freight insurance and international cargo transportation practices, the freight forwarder is only responsible for the outer packaging of the goods. Your goods were in good condition at the time of delivery, and you reported damage to the goods more than one month after receiving them. No one can ensure whether you damaged the goods yourself. Moreover, before dispatching the goods, our company has repeatedly reminded you to use appropriate packaging for shipping the goods. After being informed, you signed a fragile goods guarantee letter and promised to bear the relevant risks yourself. We have a series of evidence to prove this. Our company will report your malicious negative review to Alibaba.

thank you